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Frequently asked questions
We are making face masks as quickly as we can. And we’re constantly adding new styles and options to our range, because that’s the feedback we’re getting from our community. Currently the processing time takes about 7-10 business days*. *Due to current high demand, some orders may experience slight delays. But rest assured, our team is working to have every order delivered ASAP. And we’re communicating everything we can with our customers so you aren’t left waiting in the dark.
where are we shipping from?
Our warehouses are located in Los Angeles & California.
Can I check on my order?
Yes, once your order has been shipped, you will receive an email with your tracking number. So you can track your order up until it’s delivered. The carrier we use is UPS. Please be mindful that UPS is experiencing delays also due to the current situation.
Can I change my mask order or shipping address?
We do our best to accommodate change orders, but it is a case by case basis. Please email us with your order number and request at firstname.lastname@example.org
Does our mask come with a filter pocket?
All our masks are designed with a user friendly filter pocket. Each mask comes with 2 complimentary PM2.5 activated carbon filters.
What about a nose wire?
Yup! All our masks are designed with a sturdy nose wire which is moldable, and also suitable for people who wear glasses!
How many layers is our mask?
Our masks are made of 3 layers, 2 layers of organic cotton and 1 layer of PM2.5 filter (this is a 5 layer filter) (all masks come with 2 x free filters).